Thank you for considering booking travel services with Rewild Safaris! The Terms and Conditions provided below are important and set out the legal terms on which Safari Professionals Partners LLC, dba Rewild Safaris, Little Rock Zoo, and their subsidiaries, corporate affiliates, and representatives (collectively “Rewild”) will provide services to you.

RELATIONSHIP WITH TRAVEL SERVICE PROVIDERS

Rewild does not own, manage, control, or operate any of the travel service providers with whom we make your travel arrangements. We serve as agents for certain travel service providers, including airline carriers, shuttle, taxi, automobile operators or other common carriers, and in-country service operators, and we make your travel arrangements with these Travel Service Providers in accordance with their terms and conditions (the “Travel Service Providers”). Should you have any questions concerning those, please contact either the Travel Service Provider or Rewild. All coupons, exchange orders, receipts, contracts and tickets issued by us or a Travel Service Provider are subject to applicable tariffs as well as any terms or conditions imposed by the Travel Service Provider.

Our sole knowledge and the expertise on which you may rely are in the making of travel arrangements. In the case of all travel arrangements the contract in use by the provider of such transportation or lodging, shall constitute the sole contract between the passenger and such travel supplier.

PHOTOGRAPHY AND MEDIA

Rewild may create photographs, audio recordings, video recordings, and other forms of digital and electronic media (“Recordings”), of its safaris and safari travelers. Safari travelers grant Rewild express permission to do so and for Rewild to use all Recordings for promotional or commercial use without payment of any compensation. Travelers grant Rewild and its affiliates a worldwide, irrevocable, perpetual, royalty-free right and license to use, reproduce, distribute, display, and create derivative works of any Recordings for promotional, educational, commercial, or any other lawful purpose.

CANCELLATION POLICY

Cancellation by Rewild. Rewild reserves the right to cancel or withdraw the safari and all associated travel plans and services prior to departure and to decline to accept or retain any person as a participant of the safari if their actions impose upon or disturb the other participants of the safari. The right is also reserved to amend the itinerary should it be found necessary for the benefit of the participants of the safari or for other reasons.

Cancellation by Travelers. All cancellations must be submitted in writing and are subject to the following cancellation fees:

• The deposit generally covers the costs of canceling the services already booked, if the cancellation notice is received in our office no later than 180 days prior to the first day of your safari. If the fees charged by our suppliers exceed the deposit, an extra charge may apply.
• Cancellations received in our office less than 90 days prior to the first day of your safari are subject to cancellation fees of 100% of the safari price.
• Refunds for any services that are voluntarily not used will not be issued.

FORCE MAJEURE

We are not responsible for events of force majeure including disease, acts of war, terrorist attacks, unfavorable weather conditions, earthquakes, political instability, strikes (including by Travel Services Providers, airlines, properties or air traffic controllers) or for inadequate visas or passports. Any and all instances of force majeure will lead to the suspension of the obligations in these Terms that are affected by the force majeure event. In such a case, Rewild will not be liable as a result of the inability to meet such obligations.

RELEASE OF LIABILITY

You acknowledge that travel to remote or developing regions, interaction with wildlife, outdoor activities, and certain modes of transport inherently involve risks. These may include, but are not limited to, hazards of traveling in areas without adequate medical facilities, political or social unrest, forces of nature, and traveling over difficult terrain. By voluntarily participating, you accept and assume all risks associated with such travel.

To the maximum extent permitted by law, Rewild will not be liable for:

• any services that the Travel Service Providers make available to you
• for the acts, errors, omissions, representations, warranties or negligence of any such Travel Service Providers, or
• for any personal injuries, death, property damage or other damages or expenses resulting from the above.

To the maximum extent permitted by law and subject to the limitations in these Terms, Rewild will not be liable for any direct, indirect, punitive, special, incidental or consequential losses or damages arising from the use of Rewild’s services, whether based in negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if Rewild has been advised of the possibility of such damages.

If Rewild is found liable for any loss or damage under these Terms, then, to the maximum extent permitted by law, we shall only be liable to you for direct damages that were reasonably foreseeable by both you and us, actually suffered or incurred by you, and directly attributable to Rewild’s actions.

DISPUTES AND ARBITRATION

You and we mutually agree that any disputes between us arising out of or relating in any way to our Rewild’s services, these Terms and Conditions, and any services or products provided by us or any of our subsidiaries, Travel Service Providers, or companies offering products or services through us, (“Claims”), will be resolved by binding arbitration, rather than in court except those resolved in small claims court. This includes any Claims you assert against us, our subsidiaries, Travel Service Providers, or any companies offering products or services through us (which are intended third-party beneficiaries of this Arbitration Agreement). This Arbitration Agreement shall be binding upon, and shall include any claims brought by or against, any third parties, including but not limited to your spouses, heirs, third-party beneficiaries, and assigns, where their underlying claims are in relation to your use of the travel services. To the extent that any third-party beneficiary to these Terms brings claims against the entities covered by these Terms; those claims shall also be subject to this Arbitration Agreement. The arbitrator shall also be responsible for determining all threshold arbitrability issues, including without limitation the existence, scope, or validity of the Arbitration Agreement, any defense to arbitration such as issues relating to whether this Arbitration Agreement can be enforced, is unconscionable or illusory, and any defenses to arbitration, including without limitation jurisdiction, waiver, delay, laches, or estoppel.

Small claims court matters. Notwithstanding the foregoing arbitration provisions, either you or we may bring, or remove, any claim in small claims court if the claim is within such court’s jurisdictional limit; provided that such court does not have the authority to entertain any claims on a class or representative basis, or to consolidate or join the claims of other persons or parties who may be similarly situated in such proceeding. Further, if the claims asserted in any demand for arbitration is within the small claims court’s jurisdictional limit, then either you or we may elect to have the claims heard in small claims court, rather than in arbitration, at any time before the arbitrator is appointed, or in accord with the AAA rules, by notifying the other party of that election in writing.

No class actions or representative proceedings. You and we agree that any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class or representative action. The arbitrator may not consolidate more than one party’s Claims and may not otherwise preside over any form of any class or representative proceeding. You and we further acknowledge that you are each waiving your right to a jury trial.

Arbitration rules and governing law. This Arbitration Agreement is a “written agreement to arbitrate” evidencing a transaction in interstate commerce. The Federal Arbitration Act (“FAA”) governs all substantive and procedural interpretation and enforcement of this provision. The arbitration will be administered by AAA in accordance with the AAA’s Consumer Arbitration Rules or other AAA arbitration rules determined to be applicable by the AAA (the “AAA Rules”) then in effect, except as modified here. The AAA Rules are available at www.adr.org. The arbitrator shall apply the law of the State of North Carolina, regardless of conflict of laws principles, except that the FAA governs all provisions relating to arbitration. Foreign laws do not apply. This Arbitration Agreement can only be amended by mutual agreement in writing.

Commencing arbitration. To initiate arbitration, you must file the Demand with the AAA as specified in the AAA Rules. The AAA provides a form Demand for Arbitration - Consumer Arbitration Rules at www.adr.org or by calling the AAA at 1-800-778-7879.

Arbitration shall be conducted by a single arbitrator selected in accordance with the AAA Rules or by mutual agreement between you and us. The Arbitration shall be held either: (i) at a location determined by AAA pursuant to the AAA Rules (provided that such location is reasonably convenient for you and does not require travel in excess of 100 miles from your home or place of business); or (ii) at such other location as may be mutually agreed upon by you and us; or (iii) via videoconference.

Attorneys’ fees and costs. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Rules, and where appropriate, limited by the AAA Consumer Rules. In order to initiate arbitration, each party will be responsible for paying the filing fees required by the AAA, which are approximately equivalent to current court filing fees. In the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, or you would otherwise be eligible for a fee waiver in court, we will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to the costs of litigation, regardless of the outcome of the arbitration, unless the arbitrator determines that your claim(s) were frivolous or asserted in bad faith. Either party may make a request that the arbitrator award attorneys’ fees and costs upon proving that the other party has asserted a claim, cross-claim, or defense that is groundless in fact or law, brought in bad faith or for the purpose of harassment, or is otherwise frivolous, as allowed by applicable law and the AAA Rules.

Arbitrator’s decision. There is no judge or jury in arbitration, and court review of an arbitration award is limited under the FAA. The arbitrator’s decision will include the essential findings and conclusions on which the arbitrator bases the award. Judgment on the arbitration award may be entered in any court with proper jurisdiction. The arbitrator may award any relief allowed by law or the AAA Rules, but declaratory or injunctive relief may be awarded only on an individual basis and only to the extent necessary to provide relief warranted by the claimant’s individual claim.

Severability and survival. If any portion of this Disputes and Arbitration Provision is found to be unenforceable or unlawful for any reason, (1) such portion will be severed and the remainder of the Provision will be given full force and effect; and (2) to the extent that any Claims must therefore proceed on a class, collective, consolidated, or representative basis, such Claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual Claims in arbitration.

INTERNATIONAL TRAVEL

When you book international travel reservations with third-party suppliers or plan international trips, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order.

For passport and visa requirements, please consult the relevant embassy or consulate for information. Because requirements may change at any time, be sure to check for up-to-date information before booking and departure. Rewild accepts no liability for travelers who are refused entry onto a flight or into any country because of the traveler’s failure to carry the travel documents required by any airline, authority or country, including countries the traveler may just be passing through en route to his or her destination.

It is also your responsibility to consult your physician for current recommendations on inoculations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Rewild urges travelers to investigate and review travel prohibitions, warnings, announcements and advisories issued by their own governments and destination country governments prior to booking travel to international destinations. For example, information on conditions in various countries and the level of risk associated with travel to particular international destinations is provided by the United States Government at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov/, www.cdc.gov/, https://ofac.treasury.gov/ and www.customs.gov.

Rewild does not represent or warrant that international travel is without risk and is not liable for damages or losses that may result from international travel.

COMPLIANCE WITH LOCAL LAWS

By participating in any safari, tour, or event organized by Rewild, you agree to comply with all local, regional, and national laws, regulations, and customs of the countries and locations you visit. Failure to adhere to these laws may result in immediate removal from the safari or tour without refund.

Rewild assumes no responsibility for any legal issues, fines, or penalties that may arise from a participant’s unlawful actions. Should you encounter legal challenges due to non-compliance with local laws, you will be solely responsible for handling and paying any associated costs, including legal fees, fines, or other penalties.

TRAVEL INSURANCE RESPONSIBILITY

You acknowledge that it is solely your responsibility to evaluate and obtain travel insurance. Rewild is not responsible for any denial of claims by insurance providers or any financial losses you may incur if you choose not to secure insurance coverage.

Rewild strongly recommends that you purchase comprehensive travel insurance to protect against unexpected losses and emergencies. This coverage may include, but is not limited to, trip cancellation or interruption, medical expenses, emergency medical evacuation, repatriation, baggage loss or delay, and personal liability. Travel insurance policies vary; it is your responsibility to understand the scope, limits, and exclusions of any policy you purchase. Make sure your chosen policy adequately covers any specific needs or risks related to the safari or travel experience, including activities such as wildlife viewing, hiking, and any other potentially hazardous activities.

In the event that you do not purchase travel insurance or your coverage is insufficient, you accept full responsibility for any costs, losses, or damages arising out of or relating to medical treatment, evacuation, trip interruptions, cancellations, or any other unforeseen circumstances.

Rewild is not responsible for any loss, damage, or theft of personal property during your travels. You agree that all replacement and/or repair costs for personal belongings remain your sole responsibility if not covered by your insurance.

If you must extend your stay or alter your travel arrangements for any reason (e.g., illness, natural disaster, personal emergency) and such changes are not covered by your insurance policy, you will be liable for all additional accommodation, transportation, and associated costs.

HEALTH RECOMMENDATIONS

To enjoy your travels to the fullest, you should be in good physical and mental health. Any physical disability requiring special attention or treatment must be reported in writing to Rewild when the reservation is made. Rewild reserves the right to refuse or revoke travel to anyone who is, in the sole judgment of Rewild, in such physical or mental condition as to be incapable of group travel or who may require care and attention beyond that which Rewild can provide.

To assist you in preparing to make the most of your safari, you will receive a detailed personal pre-departure Safari Guide after you register for your safari. We strongly recommend you read it thoroughly when you receive it and, again, a few weeks before your departure. You may call us at any time for answers to your questions.

Thank you for considering booking travel services with Rewild Safaris! The Terms and Conditions provided below are important and set out the legal terms on which Rewild Safaris, UK will provide travel services to you.

These Terms and Conditions apply to bookings made by travellers resident in the United Kingdom or bookings sold by Rewild Safaris, UK as a package under the laws of Scotland.

Please read these Terms and Conditions carefully before registering for a safari. By completing a registration form, paying a deposit, or otherwise confirming your booking, you agree to be bound by these Terms and Conditions.

1. WHO WE ARE

For UK package bookings, your contract is with Rewild Safaris, UK Limited trading as Rewild Safaris, UK
Registered address: C/O Azets, Quay 2, 139 Fountainbridge, Edinburgh, Scotland, United Kingdom, EH3 9QG
Company number: SC894716
Email: support@rewildsafaris.com
Telephone: +44 20 4578 9462

In these Terms and Conditions, “Rewild Safaris, UK”, “we”, “us”, and “our” refer to the organiser of your package. “You”, “traveller”, “guest”, and “participant” refer to each person named on the booking.

Where a safari is offered in partnership with a zoo, aquarium, charity, conservation organisation, or other group partner, that partner is not the organiser of your travel package unless expressly stated in writing. Rewild Safaris, UK remains responsible for the proper performance of the travel services included in your package.

2. YOUR PACKAGE TRAVEL CONTRACT

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018.

Therefore, you will benefit from all EU rights applying to packages. Rewild Safaris, UK will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, Rewild Safaris, UK Limited has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018: KEY RIGHTS.

The Package Travel and Linked Travel Arrangements Regulations 2018 can be found here: The Package Travel and Linked Travel Arrangements Regulations 2018.

References in this information to EU rights reflect rights now forming part of UK law under the Package Travel and Linked Travel Arrangements Regulations 2018.

If any of the travel services are not provided as we agreed, if appropriate you will be entitled to receive compensation from us unless you are at fault or this has been caused by a third party or this is due to an event beyond our control.

Your package travel contract includes:

1. These Terms and Conditions.
2. The itinerary, proposal, brochure, webpage, or registration page for your safari.
3. The price, payment schedule, inclusions, exclusions, and cancellation terms provided before registration.
4. Any written confirmation, invoice, or booking confirmation issued by Rewild Safaris, UK.
5. Any written updates or changes agreed between you and Rewild Safaris, UK.

The information provided to you before booking, including destination, itinerary, dates, accommodation, activities, transport arrangements, meals, price, payment terms, minimum group size, passport and health information, and cancellation provisions, forms part of your contract unless we clearly tell you otherwise before you book.

3. PRE-CONTRACT INFORMATION

Before you complete your booking, we will provide the key information required for your package, where applicable, including:

• The travel destination, the itinerary and periods of stay with dates and, where accommodation is included, the number of nights included, and the duration of the safari.
• The means, characteristics and categories of transport included in the package, including the points, dates and times of departure and return (approximate timings will be provided if the exact date of departure and return is not yet determined), the duration and places of intermediate stops and transport connections.
• Accommodation details (including the location, main features and, where applicable, tourist category of the accommodation under the rules of the country of destination).
• The meals which are included in the package.
• Included activities, visits, excursions, permits, conservation experiences or other services.
• Minimum group size, if applicable and the time-limit before the start of the package for the possible termination of the contract if that number is not reached.
• General suitability information, including whether the trip may be unsuitable for travellers with reduced mobility or certain medical conditions.
• Total price of the package including taxes and, where applicable, all additional fees, charges, other costs or supplements or where those costs cannot reasonably be calculated in advance of the conclusion of the contract, an indication of the type of additional costs which you may still have to bear.
• The arrangements for payment, including deposit, balance due date, and payment schedule.
• Passport, visa, health, vaccination, and entry requirement information (including appropriate periods for obtaining visas) of the country of destination.
• Information on your termination rights.
• Information on optional or required insurance.
• Details of financial protection.
• Your key rights under the Package Travel and Linked Travel Arrangements Regulations 2018.

You are responsible for reading all information provided before booking and for asking us any questions before confirming your registration.

4. BOOKING AND ACCEPTANCE

A booking is made when:

1. You submit a completed registration form or otherwise confirm in writing that you wish to book;
2. We receive the required deposit or other payment due at registration; and
3. We issue a written booking confirmation.

We will send you our written booking confirmation within fourteen (14) days.

If you are making a booking on behalf of other travellers, you confirm that you have authority to accept these Terms and Conditions on behalf of everyone named on the booking. Rewild Safaris, UK will only deal with you, the lead contact. You must be an adult when making a booking.

You are responsible for ensuring that all travellers receive and understand these Terms and Conditions and all pre-departure information. Any traveller aged under 18 must be accompanied by an adult.

We reserve the right to decline a booking at our discretion, including where a safari is full, where minimum operational requirements cannot be met, or where we reasonably believe the safari may be unsuitable for a traveller’s health, mobility, behaviour, or safety needs.

5. PRICE AND PAYMENT

The price of your safari will be stated in the booking confirmation. If any price featured in our brochures, our website, or on the booking confirmation is clearly wrong, a booking based on that price will not be valid and we may cancel the booking and refund any sum paid unless you inform us that you wish to pay the correct price.

Unless otherwise stated in your trip-specific materials:

• A deposit is required to confirm your place.
• The deposit may be non-refundable, subject to your statutory rights.
• The balance is due by the date stated in your booking confirmation.
• If the balance is not paid on time, we may treat your booking as cancelled by you and apply the cancellation charges stated for your safari.

Payment may be made by the methods stated in your invoice, booking confirmation or registration page.

You are responsible for any bank fees, wire fees, foreign exchange charges, card charges, or other payment costs imposed by your bank or payment provider.

If we’re unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of four per cent (4%) a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

6. CHANGES TO PRICE

After your booking has been confirmed, we may only increase the price of your package where the increase results directly from changes in:

1. The price of passenger transport resulting from fuel or other power sources;
2. Taxes or fees imposed on travel services by third parties not directly involved in the performance of the package, including tourist taxes, landing taxes, embarkation or disembarkation fees at ports and airports, park fees, conservation fees, or similar charges; or
3. Exchange rates relevant to your package.

If the same cost factors result in a reduction in the package price before the start of the package, you are entitled to an appropriate price reduction, less any administrative expenses actually incurred by us.

If a price increase exceeds eight percent (8%) of the total package price, you will be given the choice to:

• Accept the price increase;
• Accept an alternative package if available; or
• Cancel your booking and receive a full refund of payments made to us for the package.

We will notify you of any price increase in a clear and understandable way, with an explanation of the increase and how the increase has been calculated. No price increase will be made within twenty (20) days of the start of your package.

7. WHAT IS INCLUDED

The specific inclusions for your safari will be listed in the itinerary, proposal, registration page, or booking confirmation.

Typical inclusions may include:

• Accommodation as described.
• Meals as described.
• Ground transportation within the destination as described.
• Internal flights or charter flights, if expressly included.
• Safari activities, conservation visits, or excursions as described.
• Park fees, permits, conservation fees, and entrance fees, where stated.
• Local guides, drivers, rangers, and in-country support as described.
• Pre-departure information and preparation materials.

Only services expressly listed as included are included in your package.

If we arrange an extension, additional travel service, or optional activity for you, we will confirm whether it forms part of your package or is a separate arrangement.

8. WHAT IS NOT INCLUDED

Unless expressly stated in writing, your package does not include:

• International flights to and from the destination.
• Domestic or regional flights unless specifically included.
• Passports, visas, e-visas, entry permits, or related fees.
• Travel insurance.
• Vaccinations, medications, medical tests, or health documentation.
• Excess baggage fees, airline seat assignments, or airline surcharges.
• Optional activities not listed as included.
• Beverages unless specifically included.
• Laundry, spa treatments, telephone, internet, room service, souvenirs, or personal expenses.
• Costs arising from delays, missed flights, illness, quarantine, denied boarding, denied entry, or changes to your personal travel arrangements.
• Gratuities unless expressly included.
• Any services not specifically listed as included.

9. MINIMUM GROUP SIZE

• Some safaris require a minimum number of participants to operate. If a minimum group size applies, this will be stated in the itinerary, proposal, registration page, or booking confirmation.
• If the minimum number is not reached, we may cancel the safari and provide you with a full refund of payments made to us for the package. We will notify you by the deadline stated in your trip-specific materials.
• We are not responsible for costs you incur for arrangements that are not part of your package, including independently booked flights, hotels, insurance, visas, or other personal travel arrangements.

10. FINANCIAL PROTECTION AND INSOLVENCY PROTECTION

Rewild Safaris, UK provides financial protection for package bookings as required by The Package Travel and Linked Travel Arrangements Regulations 2018.

Our insolvency protection is provided by:

Insurer: Accelerant Insurance Europe SA/NV UK Branch
Address: 1 Tollgate Business Park, Colchester CO3 8AB, United Kingdom
Telephone: 800 048 9809
Email: contact@accelins.com

and

Insurer: AmTrust Specialty Limited
Address: Exchequer Court, 33 St. Mary Axe, London EC3A 8AA, United Kingdom
Telephone: 844 451 0750
Email: glclaimreport@amtrustgroup.com

If Rewild Safaris, UK becomes insolvent and your travel services are not performed as a result, you may contact this entity to seek a refund and/or, where applicable, repatriation.

Financial protection is not a substitute for travel insurance.

11. CHANGES BY YOU

If you wish to make changes to your booking after confirmation, you must notify us in writing as soon as possible.

We will try to assist, but changes are subject to availability and supplier terms. You are responsible for any costs, fees, fare differences, permit costs, administrative expenses, or supplier charges arising from requested changes.

Examples of changes include:

• Changing traveller names.
• Changing accommodation type.
• Adding extensions or optional activities.
• Changing arrival or departure arrangements.
• Adding internal flights or additional services.
• Requesting private transfers or special arrangements.

No change is confirmed until accepted by us in writing.

12. CHANGES BY US

We will inform you without undue delay if, before the start of the package, we:

• must make a significant change to your package due to circumstances beyond our control; or
• cannot fulfil any of your special requirements which we had previously accepted; or
• propose to increase the total price of the package by more than eight per cent (8%).

If we do, you may either accept the proposed changes or terminate the contract without paying a termination fee. You will have a reasonable period within which to inform Rewild Safaris, UK of your decision.

If you fail to respond to Rewild Safaris, UK’s notification of the relevant changes, we will send you a further notice. If you fail to respond within a reasonable deadline set by our second notice, we may terminate the contract and refund all payments to you within fourteen (14) days.

If we offer, and you accept, a substitute package, and the substitute package is of lower quality or cost, we will refund the difference in price.

If you decide to cancel your package as a result of the circumstances above and receive a full refund, we will also pay you compensation; except that no compensation will be payable where we have made a change because of an event beyond our control.

Where compensation is due, compensation will be payable and calculated as follows according to how many days before your package departure we tell you about the change.

• 0 – 7 days — £200 per person.
• 8 – 14 days — £100 per person.
• 15 – 28 days — £75 per person.
• 29 – 83 days — £40 per person.
• 84 days or more — £0 per person.

13. TRANSFER OF BOOKING TO ANOTHER TRAVELLER

You may transfer your booking to another person who satisfies all the conditions applicable to the package, provided (i) you give us at least seven (7) days’ prior notice in writing or by e-mail before the start of the safari and (ii) the replacement traveller accepts the transfer and the terms of our contract.

You and the replacement traveller will be jointly responsible for:

• Any outstanding balance.
• Any supplier fees.
• Any permit, air, or ticket reissue costs.
• Any administrative or operational costs resulting from the transfer (which costs will not exceed the actual costs which we incur) and payment of the balance of the package.

Some permits, flights, conservation experiences, gorilla or primate permits, charter seats, or special-access arrangements may be non-transferable or subject to significant additional charges.

If, however, everyone on the booking transfers their place to someone else, costs which are the equivalent of our standard cancellation charges will apply.

14. CANCELLATION BY YOU

You may cancel your booking at any time before the start of the package by notifying us in writing.

A termination fee may apply according to the cancellation schedule stated in your itinerary, proposal, invoice, registration page, or booking confirmation and taking into account any expected cost savings and income from alternative deployment of travel services.

If no trip-specific schedule is stated, the following cancellation schedule applies:

• Deposit — Non-refundable from date of booking, subject to your statutory rights.
• More than 120 days before departure — Loss of deposit and any unrecoverable supplier costs.
• 120 days or fewer before departure — 100% of the package price.

Cancellation charges reflect costs we incur and commitments made to lodges, airlines, conservation partners, guides, permit authorities, ground handlers, and other suppliers.

Certain costs may be non-refundable once paid, including but not limited to permits, conservation fees, charter flights, internal flights, special-access experiences, deposits paid to lodges, and supplier cancellation penalties.

As we explain below, if you cancel because of unavoidable and extraordinary circumstances at or near your destination that will significantly affect the performance of your package or your flight to get there, you will not have to pay a termination fee and your deposit will be refunded.

We strongly recommend that you purchase travel insurance that includes cancellation cover from the date of booking.

15. YOUR RIGHT TO CANCEL DUE TO UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES

You may cancel your package before departure without paying cancellation charges where unavoidable and extraordinary circumstances occur at or near the destination and significantly affect the performance of the package or carriage of passengers to the destination.

In such circumstances, you will be entitled to a full refund of payments made to us for the package, but you will not be entitled to additional compensation.

This clause does not apply where circumstances affect only your personal ability or willingness to travel, such as illness, work commitments, passport issues, visa delays, personal emergencies, or disinclination to travel. Those matters should be covered by your travel insurance where possible.

16. CANCELLATION BY REWILD SAFARIS, UK

We may cancel your package if any of the following apply:

1. The minimum number of participants is not reached and we notify you by the stated deadline.
2. We are prevented from performing the package because of unavoidable and extraordinary circumstances.
3. You fail to pay the balance when due.
4. A supplier, authority, conservation partner, lodge, airline, park authority, or other essential provider withdraws a critical component and no suitable alternative is available.
5. We reasonably determine that you or another traveller may endanger the health, safety, welfare, or enjoyment of the group, staff, wildlife, local communities, or partners.

If we cancel your package for reasons other than your breach of contract, we will offer you:

• A full refund of payments made to us for the package; or
• An alternative package, if available and acceptable to you.

We’ll also pay you compensation unless we have cancelled because of events beyond our control, or where you haven’t paid. Compensation will be payable as detailed in Section 12 above. We’ll refund the difference if the replacement holiday is of a lower price.

We are not responsible for independent arrangements you make outside your package.

17. CHANGES BY REWILD SAFARIS, UK

Wildlife travel often requires flexibility. We may make changes to your itinerary before or during the safari where reasonably necessary.

Minor changes may include:

• Adjustments to activity timing.
• Changes to guides, vehicles, or order of activities.
• Substitution of similar accommodation.
• Changes caused by weather, wildlife movement, road conditions, park rules, safety concerns, or conservation priorities.

If we need to make a significant change before departure, we will inform you and offer you the choice to:

• Accept the change.
• Accept an alternative package if available; or
• Cancel and receive a refund of payments made to us for the package.

A significant change may include a major change to destination, a substantial reduction in included services, a significant downgrade in accommodation standard, or a substantial change to travel dates.

18. PERFORMANCE OF THE PACKAGE

Rewild Safaris, UK is responsible for the proper performance of all travel services included in your package, regardless of whether those services are performed by us or by third-party suppliers.

If any part of your package is not performed or is improperly performed, you must inform us as soon as possible so that we have the opportunity to address the issue.

Where appropriate, we will try to remedy the problem, arrange suitable alternative services, or provide an appropriate price reduction or compensation as required by law.

We are not responsible for services that are not part of your package, including independently booked flights, hotels, tours, meals, transport, extensions, or activities arranged directly by you with third parties.

19. SUPPLIERS AND LOCAL CONDITIONS

We work with carefully selected lodges, camps, ground handlers, guides, conservation organisations, airlines, charter operators, parks, reserves, community partners, and other suppliers.

Many safaris operate in remote regions where standards, infrastructure, medical care, roads, vehicles, communications, safety systems, accessibility, and service levels may differ from those in the UK. Adventure travel and wildlife travel may involve discomfort, delays, itinerary changes, limited facilities, variable road conditions, basic infrastructure, and unpredictable natural conditions.

This does not limit your rights under UK package travel law, but it is important that you travel with realistic expectations.

20. INTERNATIONAL TRAVEL, WILDLIFE, CONSERVATION, AND SPECIAL ACCESS EXPERIENCES

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Rewild Safaris, UK urges travellers to investigate and review travel prohibitions, warnings, announcements and advisories issued by their own governments and destination country governments prior to booking travel to international destinations. For example, information on conditions in various countries and the level of risk associated with travel to particular international destinations is provided by the UK Government at Foreign travel advice – GOV.UK.

Wildlife sightings are never guaranteed. The presence, behaviour, location, and visibility of animals depend on natural conditions, weather, seasonality, ecology, park rules, animal movement, and safety considerations.

Conservation visits, behind-the-scenes experiences, field briefings, meetings with researchers, zoo or partner-led activities, and special-access experiences may be subject to change or cancellation due to field conditions, security, animal welfare, staff availability, conservation priorities, government restrictions, or operational requirements.

Where a planned conservation or special-access experience cannot be delivered, we will try to provide a suitable alternative where possible.

The foregoing does not limit your rights under UK package travel law.

21. HEALTH, FITNESS, AND MEDICAL REQUIREMENTS

To enjoy your travels to the fullest, you should be in good physical and mental health. You are responsible for ensuring that you are medically and physically fit to participate in your safari.

You must tell us in writing before booking, or as soon as practicable, about any medical condition, disability, reduced mobility, dietary requirement, allergy, mental health condition, pregnancy, medication, or other circumstance that may affect your ability to participate safely or may require special arrangements.

Some safaris may involve:

• Long drives on rough roads.
• Walking on uneven terrain.
• Boat travel.
• Small aircraft or charter flights.
• Heat, humidity, altitude, insects, dust, or limited medical facilities.
• Remote areas with limited evacuation options.
• Physical activities such as trekking, hiking, canoeing, or walking safaris.

We will consider reasonable requests for assistance and any information provided about a traveller’s requirements. However, we cannot guarantee that all safaris will be suitable for all travellers. We may decline or cancel a booking where, having considered the information provided by the traveller and the nature of the safari, we reasonably conclude that we cannot safely provide the travel arrangements or meet the traveller’s essential requirements, including where doing so would be operationally impracticable or would compromise the health or safety of the traveller or others. Any decision to decline or cancel a booking will be based on the specific circumstances of the traveller and the travel arrangements and not on assumptions about a medical condition, disability or reduced mobility. Where we cancel a booking under this clause, we will provide any refund or other remedy required by applicable law.

You are responsible for obtaining professional medical advice before travel, including advice on vaccinations, malaria prevention, medications, mobility, fitness, and destination-specific health risks.

To assist you in preparing to make the most of your safari, you will receive a detailed personal pre-departure Safari Guide after you register for your safari. We strongly recommend you read it thoroughly when you receive it and, again, a few weeks before your departure. You may call us at any time for answers to your questions.

22. PASSPORTS, VISAS, ENTRY REQUIREMENTS, AND HEALTH FORMALITIES

You are responsible for ensuring that you have:

• A valid passport.
• Any required visa, e-visa, entry permit, transit visa, or travel authorisation.
• Any required vaccination certificate, health document, or test result.
• Sufficient blank passport pages.
• Sufficient passport validity for all countries visited or transited.
• Compliance with airline, transit, destination, and return-entry requirements.

We may provide general information, but requirements can change. You must verify all requirements with the relevant embassy, consulate, government authority, airline, and health professional before booking and travel.

We are not responsible if you are denied boarding, refused entry, delayed, deported, quarantined, or otherwise unable to travel because you do not meet passport, visa, health, immigration, airline, or government requirements.

23. TRAVEL INSURANCE

You are strongly advised to purchase comprehensive travel insurance immediately after booking.

Your policy should cover, where applicable:

• Trip cancellation and curtailment.
• Medical expenses.
• Emergency evacuation and repatriation.
• Wildlife and adventure activities.
• Trekking, walking safaris, boating, canoeing, or other included activities.
• Baggage loss, theft, or delay.
• Travel delay and missed connections.
• Supplier insolvency where relevant.
• Pre-existing medical conditions.
• Personal liability.

Some safaris may require proof of travel insurance as a condition of participation. If insurance is mandatory for a particular trip, this will be stated before booking.

If you travel without adequate insurance, you accept responsibility for any costs, losses, or expenses that would otherwise have been covered.

24. BEHAVIOUR AND REMOVAL FROM SAFARI

You must behave responsibly and respectfully toward fellow travellers, guides, staff, wildlife, local communities, conservation partners, and property.

We may remove you from a safari, refuse participation in an activity, or terminate your travel arrangements if, in our reasonable opinion, your behaviour:

• Endangers yourself or others;
• Disrupts the group;
• Harasses, threatens, abuses, or discriminates against others;
• Damages property;
• Violates wildlife-viewing rules or conservation protocols;
• Breaches local laws or customs;
• Places guides, staff, partners, or wildlife at risk; and/or
• Makes it impractical or unsafe for us to continue providing services.

In such circumstances, we will have no liability for any resulting costs or losses incurred by you arising from your removal, including accommodation, transport, flights, meals, legal costs, or other expenses. Any refund will be at our discretion, taking account of the unused services and any costs incurred by us as a result of your behaviour.

25. COMPLIANCE WITH LAWS, CUSTOMS, AND CONSERVATION RULES

You must comply with all laws, regulations, customs, park rules, reserve rules, wildlife-viewing protocols, conservation requirements, and instructions from guides, rangers, pilots, lodge staff, and local authorities.

You must not:

• Approach, feed, touch, harass, disturb, or provoke wildlife;
• Remove plants, animals, rocks, artefacts, or cultural objects;
• Use drones without written authorisation;
• Purchase or transport illegal wildlife products;
• Disrespect local communities, sacred places, or cultural norms; and/or
• Engage in unlawful or unsafe behaviour.

Failure to comply may result in removal from an activity or safari. As before, in such circumstances, we will have no liability for any resulting costs or losses incurred by you arising from your removal, including accommodation, transport, flights, meals, legal costs, or other expenses. Any refund will be at our discretion, taking account of the unused services and any costs incurred by us as a result of your behaviour.

26. PHOTOGRAPHY, VIDEO, AND MEDIA

You may take photographs and videos for personal use unless restricted by guides, conservation partners, local communities, park rules, cultural protocols, safety requirements or security requirements.

Rewild Safaris, UK, its hosts, guides, or partners may take photographs, video, audio recordings, or other media during a safari. We may use such media for legitimate business, educational, conservation, promotional or marketing purposes in accordance with applicable data protection laws. If you do not wish to be included in identifiable promotional images, please notify us in writing before travel.

We will use reasonable efforts to respect such requests. However, we cannot guarantee that you will not appear incidentally in group photographs, background footage or images taken in public or shared settings.

You must obtain permission before photographing or recording local people, private property, sensitive conservation activities, research locations, or any restricted areas. You must also comply with any instructions given by guides, conservation partners, local authorities, or site operators regarding photography and recording.

27. DATA PROTECTION AND PRIVACY

We will collect and process personal information necessary to administer your booking, deliver your travel arrangements and operate your safari. This may include passport details, contact information, emergency contact details, dietary requirements, relevant medical information, insurance information, and travel preferences.

We may share personal information with suppliers, airlines, accommodation providers, lodges, ground handlers, guides, conservation partners, insurers, public authorities, border agencies, medical providers, emergency-service providers or other third parties where reasonably necessary to operate your trip, comply with legal obligations, protect health or safety, or respond to emergencies.

Where your travel arrangements involve destinations outside the United Kingdom, your personal information may be transferred internationally where necessary for the performance of your contract and in accordance with applicable data protection laws.

We will handle your personal data in accordance with applicable data protection laws and our Privacy Policy.

28. SPECIAL REQUESTS

Please tell us about any special requests at the time of booking. Examples include dietary requirements, rooming preferences, bedding preferences, mobility needs, celebrations, seating requests, or medical considerations.

We will pass reasonable requests to the relevant suppliers and will use reasonable efforts to assist. However, special requests cannot be guaranteed unless expressly confirmed by us in writing as part of your booking confirmation or travel contract.

29. FLIGHTS AND AIR TRAVEL

Your itinerary will state whether flights are included in your booking.

If international flights are not included, you are responsible for arranging flights that comply with the arrival and departure requirements of the itinerary and any pre- or post-tour accommodation arrangements.

You should not book non-refundable or non-changeable flights until we have confirmed that your safari is operating, unless you expressly accept the risk of doing so.

Airline schedules, routes, aircraft types, baggage allowances, seat assignments and other airline services are controlled by the airline and may change without notice. We are not responsible for airline schedule changes, missed connections, denied boarding, flight delays or cancellations, or any costs, losses, or inconvenience arising from flights booked independently by you.

Where internal flights, charter flights, helicopter, or light aircraft are included, baggage restrictions may be significantly more restrictive than those applying to international flights. You are responsible for complying with all notified baggage requirements, including weight limits, size restrictions, and any requirement to use soft-sided luggage. Additional baggage charges or alternative transport arrangements may apply where limits are exceeded and will be your responsibility.

30. UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES

“Unavoidable and extraordinary circumstances” means circumstances beyond the control of the party relying on them, the consequences of which could not have been avoided even if all reasonable measures had been taken.

Examples may include war or threat of war, riots, civil disturbance, acts of terrorism, serious security problems, natural disasters, fire, flooding, wildfire, extreme weather, epidemic or pandemic disease outbreaks, government actions or restrictions, border closures, airspace closures, unavoidable transport disruption, industrial disputes or strikes by third parties, park closures, wildlife emergencies, conservation restrictions, or other events that significantly affect the performance of the package or the safe operation of the safari.

Where Unavoidable and Extraordinary Circumstances affect your safari, we will notify you as soon as reasonably practicable and will comply with our obligations under applicable law, including the Package Travel and Linked Travel Arrangements Regulations 2018. We will seek to minimise disruption and, where appropriate, provide suitable alternatives or other remedies available under these Terms and Conditions and applicable law.

31. ASSISTANCE IN DIFFICULTY

If you are in difficulty during your safari, we will provide appropriate assistance without undue delay, including where appropriate:

• Information on health services, local authorities, emergency assistance, or consular assistance;
• Help with distance communications;
• Assistance in finding alternative travel arrangements.

Any assistance provided will be appropriate to the circumstances and consistent with our obligations under applicable law.

If the difficulty is caused intentionally by you or through your negligence, we may charge a reasonable fee for assistance provided. Any such fee will not exceed the actual costs incurred by us.

32. COMPLAINTS AND PROBLEMS DURING YOUR SAFARI

If you experience a problem during your safari, you must inform your guide, host, local representative, or Rewild Safaris, UK as soon as possible so that we have an opportunity to investigate and, where possible, resolve the issue.

If the issue is not resolved locally, you should contact us using the emergency or operations contact details provided in your pre-departure information.

Failure to notify us promptly may affect our ability to investigate or remedy the problem and may be taken into account when assessing any claim for compensation, where permitted by law.

If you wish to make a formal complaint after your safari, you should submit it in writing within twenty-eight (28) days of the end of your safari, including your booking reference, details of the complaint, and any supporting evidence.

33. OUR LIABILITY

Rewild Safaris, UK is responsible for the proper performance of the travel services included in your package.

Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or your rights under the Package Travel and Linked Travel Arrangements Regulations 2018.

We will not be liable for any lack of conformity, loss, damage, injury, delay, additional expense, or inconvenience to the extent that it is caused by:

• Your acts or omissions;
• The acts or omissions of a third party unconnected with the provision of the travel services included in the package and which were unforeseeable or unavoidable;
• Unavoidable and Extraordinary Circumstances;
• Services or arrangements not included in your package;
• Independent travel arrangements made by you; or
• Your failure to comply with reasonable instructions, applicable laws, health requirements, visa requirements, passport requirements, or safety guidance.

We are not responsible for losses that are not a foreseeable consequence of any breach of contract by us. A loss is foreseeable if it is an obvious consequence of our breach or if it was contemplated by both parties at the time the booking was made.

Nothing in these Terms and Conditions affects your rights under the Package Travel and Linked Travel Arrangements Regulations 2018.

Where we are liable to pay compensation, any compensation may be limited in accordance with applicable international conventions, the Package Travel and Linked Travel Arrangements Regulations 2018, and other applicable law.

34. PERSONAL PROPERTY

You are responsible for your personal belongings, including passports, visas, money, cameras, phones, medication, travel documents, luggage, and other valuables.

We are not responsible for the loss, theft, damage or misplacement of personal property unless caused by our negligence, breach of contract or any other liability that cannot be excluded under applicable law.

You should take reasonable steps to safeguard your belongings at all times and ensure that your travel insurance provides adequate cover for baggage, camera equipment, electronics, valuables, personal effects, and any other items carried during your trip.

35. ACCURACY OF INFORMATION

We make reasonable efforts to ensure that itineraries, proposals, brochures, websites, marketing materials, registration materials, prices, and descriptions are accurate at the time they are published or provided to you.

However, safari travel is complex and conditions and circumstances may change. We reserve the right to correct errors, inaccuracies or omissions and to update information before a booking is confirmed. If a material change occurs after you book, we will notify you and provide the remedies required under these Terms and Conditions and applicable law.

Photographs, maps, wildlife descriptions, accommodation descriptions, activity descriptions and travel times are illustrative only and are intended to provide a general indication of the experiences available. Wildlife sightings, weather conditions, road conditions, accommodation layouts, scenery, and other local conditions may vary and cannot be guaranteed.

36. CONSERVATION, COMMUNITY, AND ETHICAL TRAVEL

Rewild Safaris, UK designs safaris to support conservation, education, responsible travel, and respectful engagement with local communities.

By travelling with us, you agree to follow our conservation and ethical travel principles, including:

• Respecting wildlife and maintaining safe viewing distances.
• Following guide and ranger instructions.
• Avoiding wildlife disturbance.
• Supporting local conservation rules.
• Respecting local people, cultures, and customs.
• Minimising waste and environmental impact.
• Avoiding exploitative or inappropriate photography.

37. GROUP TRAVEL AND HOSTS

Some safaris are accompanied by a zoo, aquarium, charity, conservation organisation, guest host, photographer, scientist, field expert, lecturer, expedition leader or Rewild Safaris, UK representative.

Hosts and guest experts are included to enhance the educational, conservation, scientific, or interpretive value of the safari. The participation of any particular host or expert may be subject to change due to illness, injury, professional commitments, operational requirements, field conditions, travel disruption, force majeure events, or other circumstances beyond our reasonable control.

Unless expressly identified in the itinerary or booking documentation as an essential feature of the package, the withdrawal, substitution, or replacement of a host or expert will not constitute a significant change to the package and will not, by itself, entitle you to cancel, receive a refund, or claim compensation.

38. ROOMING AND SINGLE SUPPLEMENTS

Prices are typically based on shared accommodation unless otherwise stated.

If you request a single room, a single supplement may apply. Single rooms are subject to availability and may be limited at certain properties.

If you are travelling alone and wish to share accommodation, we may attempt to match you with another traveller of the same gender or other stated preference where appropriate. However, we cannot guarantee a suitable roommate. If a roommate is not available, or if a sharing arrangement is not possible for operational or welfare reasons, a single supplement may apply.

Room configurations, bedding arrangements, room sizes, amenities, and accommodation standards vary by destination and property.

Some accommodation may consist of tents, tented camps, remote lodges, or properties located in wildlife areas where facilities and services may differ significantly from urban hotels.

39. OPTIONAL ACTIVITIES

Optional activities may be available before or during your safari. Optional activities are included in your package only where they are expressly identified as included in your itinerary or booking confirmation.

Optional activities may be subject to availability, weather conditions, safety requirements, minimum participant numbers, park regulations, conservation restrictions, medical requirements, operational considerations, or the terms and conditions of the relevant supplier.

Where an optional activity forms part of your package, we will be responsible for its performance in accordance with applicable law.

If you book, purchase, or arrange an optional activity directly with a third-party supplier, your contract for that activity will be with the supplier and not with Rewild Safaris, UK. We are not responsible for the provision, performance, cancellation, or operation of such independently booked activities.

40. WEBSITE, BROCHURE, AND REGISTRATION ERRORS

We reserve the right to correct any obvious or manifest errors in pricing, dates, itinerary descriptions, inclusions, exclusions, availability and other published information.

If an error is discovered before your booking is confirmed, we will provide corrected information and you may decide whether to proceed with the booking on that basis.

If an obvious or manifest error is discovered after booking confirmation, we will notify you as soon as reasonably possible and will provide appropriate options and remedies in accordance with applicable law and these Terms and Conditions.

41. YOU HAVE SEVERAL OPTIONS FOR RESOLVING DISPUTES WITH US

Our complaints policy. Our Customer Service Team: TRAVELLER SERVICES will do their best to resolve any problems you have with us.

You can go to court. These Terms and Conditions and your package travel contract are governed by Scots law. Wherever you live you can bring claims against us in the Scottish courts. If you live in England, Wales, or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Nothing in this clause limits any mandatory consumer rights or statutory protections available under applicable law.

42. SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be treated as deleted to the extent necessary, and the remaining provisions will continue in full force and effect.

43. ENTIRE AGREEMENT

These Terms and Conditions, together with your itinerary, proposal, registration page, invoice, booking confirmation, and any written amendments agreed by us, form the entire agreement between you and Rewild Safaris, UK for your package.

You acknowledge that you have not relied on any representation, statement, promise, or assurance that is not set out in these documents, except where reliance cannot be excluded under applicable law.

No employee, host, guide, partner, volunteer, or third-party supplier is authorised to vary these Terms and Conditions unless such variation is confirmed by Rewild Safaris, UK in writing.

Nothing in this clause limits liability for fraud, fraudulent misrepresentation, or any rights that cannot be excluded under applicable law.

45. OTHER IMPORTANT TERMS APPLY TO OUR CONTRACT

We can transfer our contract with you, so that a different organisation is responsible for supplying the safari. We’ll contact you to let you know if we plan to do this. If you’re unhappy with the transfer you can contact our Traveller Support Team to end the contract within fourteen (14) days of us telling you about it and we will refund you any payments you’ve made in advance.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

Even if we delay in enforcing our contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.